FAQs

Contact your therapist directly for questions about appointments, therapy, safeguarding or clinical records. Contact Theramie through the form below only for help using the platform.

No, you get 30 days for free from the date that you create your account. Once your trial period has ended you'll have to provide card information to start your paid subscription if you want to continue to schedule new sessions and record new payments

No, you can still complete any sessions you've already scheduled, and you can still access all your data for export. The only thing you can't do without an active subscription is scheduling new sessions and recording new payments

Yes, every time you create a session you have the option to create an invoice at the standard price or to create a custom invoice, meaning you can charge a concession price.

Yes, just add a session type for a couples session with 2 participants. Then add each member of the couple in to Theramie individually. When you create a new session you can then select these two people individually. This will create a group with the two of them, keeping their billing joined together.

When you invoice you can mark the billing owner as 'self-funded' or as a third-party such as Bupa. If multiple clients have their sessions covered by Bupa then recording a single Bupa payment can cover multiple clients' invoices in one.